TECHNICAL FAQ (updated: 2023.10.19)

This FAQ applies to all games made with Cyber Dreams Engine (by Silver Lemur Games).

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Technical issues FAQ (SHORT VERSION):

As of today (2023) there is only one issue which is really reported. It is outdated OpenGL version which requires drivers update. Basically, some new machines come with ancient OpenGL 1.0 preinstalled which is not good at all. You need to update drivers or use some sort of OpenGL emulator if you prefer.


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Technical issues FAQ (LONG VERSION):

In case of problems you can email me at: silverlemurgames@gmail.com (please make sure to mention the game name).

Currently supported platforms:
 - Windows (Windows 11, Windows 10, Windows 7, Windows XP).
 - Linux (flawless emulation on Linux via any compatibility layer, especially Proton, regularly tested).
 - Mac (unconfirmed, but I got reports it runs without problems on M1 Mac via emulation).
 - Consoles (on a per game basis, the technical FAQ does not apply to those).

Basic technical notes:
 - The game should run on almost any machine with even quite outdated one.
 - Almost all technical problems reported so far were from Win 8/8.1 users. If you use this OS I strongly recommend to update it, add service pack, etc, etc. This stopped being reported after 2019. Many reported problems were related to scaling fonts under Windows. You might try to disable it (again, only if you run the dreaded Win 8, on any normal OS it should work without any adjustments). Also note that I dropped support for Win 8 in 2022.

Typical solutions to usually reported problems:
 - Outdated drivers (even on brand new machines!), try updating those. Note that the game requires OpenGL 2.1 to run (but will issue a warning if below 3.0).
 - Missing Microsoft VC++ redistributables. Those should be automatically installed by Steam but... well, try manually.


1.
Q: Where can I find config file (to edit manually), or logs.txt (to send to the developer)?
A: Config is located here: "C:\Users\YOURUSERNAME\AppData\Roaming\GAMENAME\config.ini" (just open this file in notepad)
Logs are located here: "C:\Users\YOURUSERNAME\AppData\Roaming\GAMENAME\logs.txt"

2.
Q: When I run the game I see rectangles instead of text.
A: There is a problem with your machine, there are three cases. First, your hardware is way, way too old and nothing can be done. Second, your drivers are incredibly outdated (like OpenGL below 2.1). Third, the most interesting one, it was reported once (a cheap Acer laptop), the manufacturer of your hardware locked you out of integrated gfx capabilities, which also makes updating drivers fail and everything is software emulation (fixing this is doable).

3.
Q: The games does not launch at all, even the game folder is not created and there are is no logs.txt file.
A: Based on the reports (it's a rare problem and stopped being reported after 2020), there are three causes/solutions.
1) Outdated drivers/missing OpenGL installation: Updating those was frequently a solution, note that there were reports that even brand new machines had those messed up.
2) Lack of Microsoft VC++ redistributables was also frequently the cause (Steam/GOG/other store should install those for you but...). You could do so manually:
https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
Also one quite funny solution I got once "It started working after I installed Civ5 which first installed some VC++ stuff" :)
3) Broken OS (Windows 10). Unconfirmed, but I got some report that running a tool to fix the OS helped here.

4.
Q: I have a very old computer (note we are talking about one made in XX century) and I have some strange problem with running the game.
A: Check if your desktop is not set to 16bit (it must be 32bit, probably 24bit might work too).

5.
Q: The mouse cursor is not visible at all, but the position of it is correct (I see the buttons highlighting)
A: Probably you enabled Magnifyer tool (pressed "Windows" and "+" combination), just close it.

6.
Q: Drivers problems (AMD GPU).
A: If you have an AMD gpu and you are experiencing intermittent crash to desktop behavior upon starting the game on windows 10, check event viewer -> custom views -> administrative events. If there are errors about atioglxx.dll, please do a clean uninstall following the instructions at: https://www.amd.com/en/support/kb/faq/gpu-601. Then, reinstall your drivers: https://www.amd.com/en/support. (solution provided by a player) 